The Floaters: Please Step This Way For Your New Career

To all you mortgage losers who got in during the boom and (almost but not quite) got out when it went bust: Please Step This Way For Your New Career!

They’re still out there, floating on the fringes of the mortgage business, behaving almost as badly as they did “back in the day.” These are the losers who got into the mortgage business immediately before and during the fantasy boom which ultimately led to the mortgage meltdown of 2007. They ignored the fundamentals of mortgage underwriting and joined the feeding frenzy of taking homeowners and homebuyers on the Sub-Prime ride to hell.

These idiots are still hanging on for dear life, attempting to find a foothold and stay in the game.

Newsflash:the game is over. Thank goodness.

When I say they’re still trying to hold on, what I mean is, they’re either still representing themselves as “being in the business” or they’re answering employment ads for Loan Officers. The fact is they have a day job and maybe they have some odd part-time status at a mortgage company. These fools are not working full time originating mortgage loans and keeping up to date with the rapidly changing market conditions to approve and close mortgage loans.

As to the first group of losers, well, I’ve spoken about them already. They still call themselves mortgage professionals even though they’re really and truly out of the business and working a day job at the local Big Box store. They interfere with the normal commerce of mortgage business when they try to sink their teeth into a potential mortgage application, claiming to the poor unwitting consumer how they have “special programs” available to help the consumer get a mortgage loan. Interference it is, truly, because these idiots are still making promises that can’t be kept: offering to provide “Stated Income” loans when no such program exists. Or offering to qualify someone with $40,000 income for a $500,000 mortgage when there isn’t a calculator on the Planet Earth that will do such math.

The second group of morons answer our company’s ads seeking Loan Officers. These yo-yo’s come into our office claiming to be experienced when they can neither spell nor define terms such as FHA or LTV. Then they lay claim to be capable of becoming the top producer in our shop in no time in the toughest real estate market in history. Then the kicker: they want a signing bonus, a salary plus commission and all kinds of employment benefits.

Look, LOSER, I started in the business 19 years ago and was offered straight commission. That’s what I still get paid. That’s what most every mortgage company pays! And in this market, why on earth would a mortgage company offer a salary or signing bonus? Companies are struggling to survive, they’re not in a position to hand out money just because you feel you deserve it!

So, I say this: Stop it! PUHLEEEEZE! You’re embarrassing yourself in ways too incredible to describe! We actually stopped laughing at you lot some time ago because you’re all so pathetic! Now we just cut the interview short and send you packing.

Truly, we’re considering collecting employment opportunity listings from the Big Box Stores, Fast Food Joints and even local convenience stores just so we can point you all in the right direction: to your new career as cashier, stock clerk or janitor.

Do us—mortgage pro and consumer alike—ALL a favor and get OUT of the mortgage business once and for all! You came in and thought you were gonna party like it’s 1999 when instead you destroyed people’s lives and wrecked an industry.

So, to all you mortgage losers who got in during the boom and (almost but not quite) got out when it went bust: Please Step This Way For Your New Career!

To The Rescue!

This afternoon we’re closing another loan we rescued from previous disaster with not one, but two other mortgage companies. This morning, we’re continuing to process the “rescued” loan from two nights ago.

Last night I spoke with yet another Realtor down and out because he had a purchase transaction dragging on and on into oblivion with no hope of ever closing. The Seller’s attorney advised him yesterday that today, Friday August 29th was the absolute last day to get an approval.

The Realtor said, “I think I’ll just let this one go and lose this deal.”

I pointed my finger at him and admonished him not to every say such a thing while I was around. Told him to get the file ready and show it to me today at 1pm when I return to his office. Turns out I also know the Seller’s attorney and I’m certain that, after reviewing the file and determining if I can get it approved and closed, that one phone call to that attorney will provide us with the time we need to finally get it done right.

Rescue, rescue, rescue. I encounter so many of these situations, whether it’s for folks trying to refinance their homes or families trying to purchase their first homes. Many times I have to say, “No, this is truly not possible. There is no way to make this loan work.” But my “No” comes in a few minutes, or, at the most 24 hours. The losers keep wasting everyone’s time as if some magic wand is going to fall out of the sky, hit them in the head and provide a miracle cure for the loan in question.

Days turn into weeks as everyone waits for the mortgage loser to come up with a solution, approve the loan and close it. And the losers are not just mortgage brokers, they are mortgage bankers and loan officers of regular banks, too.

This is the fallout of the mortgage meltdown of 2007. Too many losers still populate the mortgage industry, wasting the time of hopeful homebuyers, serious sellers, and realistic Realtors.

Message to mortgage losers: GET OUT OF MY BUSINESS!!!

For those of you industrious readers, working honestly every day in your field, let me wish you a peaceful Labor Day weekend!

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More “Old Is NEW” Stories and Stuff

Things will slow down when it comes to processing a loan application and purchasing a home. That’s the old way and it’s new again; as it should be.

I’ve written before, “Everything That Was Old is NEW Again.” The “old” ways of buying a home and getting a mortgage are coming back; please fasten your seat belts and move your seats to the upright position: we’re landing.

I spoke to my friend John McEntee, an attorney, the other day. He told me how 5 clients he had tried to refer to me had decided to go to the banks directly for their mortgage loans. (I guess they figured they would cut out the “middleman” and save a few bucks; fact is, mortgage brokers get lower/discounted rates you can’t get at the banks!)

John complained of the terrible state of service at the banks. In one case an appraisal had been done on the house, the appraiser had forwarded the appraisal report to the bank, but the bank lost it. Twice.

Another client faxed over their docs—paystubs and bank statements—to the loan processor at the bank. The bank processing people couldn’t find the docs. John said, “You call and you can’t get an underwriter on the phone, and when you do, they’re all very good with their sweet customer service voice, but they can’t get anything done.” And he wasn’t complaining about any single bank in particular; all the banks had similar problems.

We’re seeing the same thing at our firm. Our emails and phone calls go unanswered quite often at the Lenders we work with. We spend a lot of time jostling between harassing the banks while simultaneously providing a good customer service “face” to our clients and referral sources (we always try to provide the service to such a level the client has no idea just how bad things are with the banks).

I had a meeting with a Regional VP for a BIG bank in our office last week. My complaints were similar to John’s. The problem with my complaints is that WE are processing the loan application. Because of our experience, we kinda sorta REALLY know what we’re doing. So, when we send a file to the bank, it’s complete. Underwrite it and close it! Set it and forget it!

But, we’re having to deal with overwhelmed and inexperienced Underwriters, especially with regards to FHA loans, and we’re being ignored same as the average consumer.

Now, while a lot of the OLD ways are returning to our industry, this abysmal level of service is not one of those things. In the old days, back in the nineties, loans took time to approve and close, but you always had someone you could speak to. Customer service was never truly “exceptional” but it wasn’t disgustingly abysmal, either.

What has made a dramatic return to the industry is the notion that a loan “closes when it closes.”

That is, when the loan application is FULLY processed, FULLY underwritten, with all documentation in order, then the loan can close. And getting to that fully-processed stage requires time, patience, and, often, more documentation.

Here in New York, home buyers use an attorney to represent them for a home purchase. In New York a sale of real property cannot take place unless a written contract is executed between the two parties (Seller and Buyer). Thus, we use attorneys.

The contract is the foundation upon which is built the entire sale/purchase transaction. The terms of the contract lay out everything from the appliances and/or rose bushes to be included in the sale, to the purchase price and time permitted to obtain a mortgage loan.

In recent years during the fantasy boom, contracts here in New York began to call for commitments in two weeks and closings in 30 days. Say good bye to that nonsense.

Now we’re back to the OLD way. It takes time to process and close a loan. I’ve said to many Realtors and attorneys lately that we’ll be seeing a return to 60 day commitment periods and 90 day closing periods written into purchase contracts.

I’m sure these recent ugly customer services issues will work themselves out at the banks. As we settle further into that old mindset of “full documentation,” “common sense underwriting,” and a properly processed loan application, all parties involved will work together to smooth the wrinkles of this new OLD process.

And things will slow down when it comes to processing a loan application and purchasing a home. That’s the old way and it’s new again; as it should be.

They’re Still Out There

You would think the downturn in the mortgage business would have finally “separated the wheat from the chaff.” Unfortunately, there are still people hanging on the fringes of the mortgage business claiming to know what they’re doing.

You would think the downturn in the real estate market and subsequent downturn in mortgage originations business would have finally “separated the wheat from the chaff.” Unfortunately, there are still people hanging on the fringes of the mortgage business claiming to know what they’re doing.

I know there are many Realtors who have moved on. My wife the Realtor said to me in the middle of the boom how “everyone and his brother is a Realtor!” A lot of those folks have gotten out of the business. Good, they shouldn’t have been in it in the first place.

Same holds true for mortgage originators. The fantasy years attracted so many amateurs and slimebags and idiots who jumped on the “million-dollar-mortgage-bandwagon” and contributed greatly to the mortgage meltdown of 2007.

I lost business to these idiots as they lied to Borrowers, whether through intent or sheer ignorance. The lies where simply a way to garner a commission check from an unwitting consumer.

Experienced mortgage pros like me could only look on and shake our heads.

My business has been picking up as of late. We’re seeing people coming out to buy homes again. It’s no great rush for the gates, but it’s a healthy pickup after the incredibly slow market since ’07.

I’m receiving referrals from Realtors who have been around longer than 5 years; people with experience who are truly professional Realtors. But I’m noticing a disturbing occurrence in the past two weeks: clients are being solicited yet again by former mortgage people who are still hanging on the fringe, hoping to originate a loan or two while working their new day job (you know, the one they had to take when the mortgage meltdown hit BIG time).

Tuesday of this week a Realtor informed me that a client he’d referred to me was pre-approved for $500,000 by a mortgage “guy” who lives in the client’s building. Interesting because the client IS NOT qualified for a anything near that amount according to current guidelines. I know, because I ran the client’s credit, reviewed his income and assets. I advised the client who would definitely need a co-signor on the loan so that he could qualify for a $365,000 single family house. There’s no way around the math. There’s no calculator that exists that can make the numbers work any other way. And there are no programs as flexible as the FHA insured mortgage—the one I used to qualify said client.

So, how does “the mortgage guy in the building” qualify the client for $500k? I dunno. But it sounds a lot like what I heard from clients back in the boom. All kinds of amazing claims and feats of magic (but not heroics) to get people approved for mortgages they couldn’t and can’t afford.

Same thing yesterday. A woman earning $41,000 a year with less than 3% down payment told the Realtor that a woman she knows “in the mortgage business” suddenly has her qualified for a mortgage of $425,000 for a 2 family house.

The math just doesn’t work! The woman told the Realtor her mortgage whiz kid had all kinds of programs available to help her get the house without a cosignor and without the 3% downpayment.

You would think that people would watch the news or read a newspaper once in a while! Don’t they know these losers are just leading them on and wasting their time?

Met a Realtor yesterday who knew me from way back in the early 1990’s. Back then he was an agent; today he owns his own office. I walked in his office and he literally said, “Thank God you’re back! Where have you been? I have needed you to close my deals!”

He went on to tell me how he has referred 8 deals—that’s folks buying houses—to his next door neighbor, a mortgage broker. The mortgage-broker-next-door hasn’t closed a single loan. And these are transactions that have been kicking around for something like three months.

So, these losers and slimebags and idiots are still out there, wasting everyone’s time, claiming to know how to originate and close mortgage loans. They don’t know how to do anything but lie to clients and waste Realtors’ time. Immediately these losers should fill out those applications for employment at their nearest fast-food establishment; I hear they’re hiring.

Craig Newmark and Craigslist: THEY ROCK

I’m happy to report our good pal Craig Newmark of Craigslist fame is featured in a NYTimes.com piece.  Some silly shenanigans on the part of the corporate folks at eBay trying to corrupt Craig’s ever-sensible 21st Century approach to commerce and all things internet. Blah-blah-blah.

Still, there are great insights in the piece into Craig’s modus operandi and his attitude toward the undeserved criticism laid at his doorstep by newspaper publishers across the land. This little story makes for a good read.

I love being reminded that Craig believes—STILL—in the power of the internet to deliver goodness and honesty all in the hands of the people. Woot.

Many of you readers came to me one way or another through the Craigslist Housing Forums or through ads I posted (for FREE!) on CL. So, here’s the link to the Times bit.   Happy reading and remember, MORE POWER TO CRAIG!

[tags]Word Press, Technorati, Simple Tags, Craig Newmark, Craigslist, New York Times, Technology, Internet[/tags]

Say Goodbye to “Stated” Income Loans

The word on the street is this: in the first week of April, Stated Income Loans will cease to exist.

As it stands, the PMI companies will begin refusing to insure such loans. PMI is required when your downpayment is less than 20%. The PMI or “Private Mortgage Insurance” protects the Lender for the 20%.

We don’t yet know if you’ll be able to find a “Stated” Income Loan if your downpayment (or equity position if you’re refinancing) is equal to or greater than 20%; this is just the preliminary word “on the street” as it were.

I’ve said it often: FullDoc All The Way Baby!

That’s the best and right way to qualify for a mortgage you can afford; end of discussion.

[tags]Full Income Mortgage, FullDoc, No Income Verification, mortgage qualification, downpayment, Stated Income Loans ,PMI[/tags]

I Learned Something…

“I learned something,” said the Realtor.

I’ve known this Realtor—and received referrals from him for about five years. He doesn’t know of the “old” old ways, wherein a Realtor has a buyer prequalified before even pointing and clicking on the MLS site to search for a home.

He’s used to the ridiculous mortgage qualifying methodology of the past six or so years. That’s the method where the mortgage “professional” places two fingers on the prospective Homebuyer’s wrist, checks for a pulse and proclaims the subject alive, well and qualified for mortgage financing.

Think: Sub-Prime mortgage debacle.

Too often the Realtors—running with the (wolf) pack or following the (sheep) herd (you choose the appropriate metaphor depending on your viewpoint) —responded to any and every prospective Buyer. The call came in and the Realtor setup an appointment to show the house. No worries about the prospective Buyer’s qualifications for a mortgage, oh no, none at all. (Think: Bobby McFerrin, “Don’t worry, Be Happy”)

Run out there and sell that buyer a house. Who cares of the Buyer’s Income, Assets, or Credit? They’ll get a mortgage! And who cares the affordability of the monthly payment? They’ll manage it, somehow!

Well, I always cared. I always stopped prospective clients and Realtors dead in their tracks by asking the fundamental qualifying questions about Income, Assets, and Credit: IAC.

I got a lot of people looking at me as if I were deranged. I got a lot of Realtors admonishing me, “Look, can you do the deal or not?” I lost a lot of prospective Buyers/Borrowers by asking too many questions and worrying if they could afford the mortgage.

After all, why should these Realtors and Buyers waste their time with me discussing the finer points of those late payments with Macys and Nissan, or responding to my queries about how long they’ve received their overtime and is it guaranteed by a contract? Why waste the time when there were plenty of other mortgage “pros” out there ready, willing and able to provide mortgage financing in a flash.

Oh, and flash it was.

And now that flash has passed, nay, exploded! And those flash in the pan mortgage losers are working for a fast food establishment asking you if you’d like ketchup with your drive-through order.

Yes, and those flashed-upon Homebuyers are in dire straits, indeed. Many of them in danger of soon losing their home.

What of the Realtors? Well, those like my Realtor-referral-guy are now learning the hard way how they should prequalify before opening the door to any house.

In the case of my Realtor, he not only showed the house, but the Buyers LOVED it and made an offer on the spot.

Why wouldn’t they love it? It was priced more than $100,000 below what the Seller owed the bank as well as comparable houses in the surrounding area!

As quickly as we qualified the Buyers, wrote the loan application and got it approved—Saturday application, loan approved by 10:40 a.m. Monday morning—the deal died a horrible death. It died because I discovered shortly after the loan was approved the truth: the Homeowner took out a mortgage in July 2007 in an amount fully $110,000 more than the offered price.

Apparently the Listing Realtor in this case has some learning to do, as well. Somehow she never disclosed this fact to my Realtor-guy, the Selling Realtor. Only the list price of $325,000 was disclosed.

The Listing agent had some crazy notion she would negotiate a “short sale” for the homeowner and make this deal happen.

Arrrrgggghhhhhh!!!!! What a waste of EVERYONE’S time. The Selling Realtor, me, my processing staff, and the Homebuyer’s. Worse, the Buyers are fixated on that price and mortgage payment.

Worse, still, there are NO houses available in the Buyers’ qualified and desired range. Homes the Buyers like are $70,000 to $100,000 more than the amount of the first house.

In other words, the Buyers are NOT qualified for the kind of house they want in the area they want. No matter we can potentially add a cosignor or find a home in a different area. Fixated on price and location, these Buyers won’t budge.

And it’s all the Realtor’s fault.

He realizes now how he wasted his time. Now he will listen to me when I say, “Let’s prequalify EVERY prospect before you invest your time.”

He learned something, alright.

It’s Nuts out here.

It’s unusual.  Unprecedented, even.  Lenders changing guidelines mid-stream, after you have your loan approval.  You get your client’s loan approved; you collect the approval “conditions” and send them over the bank to clear with the Underwriting staff so you can schedule a closing.

 All of a sudden the Lender changes it’s “mind.”   Now, there’s either new conditions piled on top of the ones you submitted, or the loan is out and out cancelled.  And if there are new conditions, you can bet they will very unreasonable ones.   As if the Lender is looking for problems on the loan that don’t exist.

After all the lies and fraud and bad mortgage loans originated in the past few years, the kneejerk reaction is beyond precedent.  It’s as if the banks don’t want to make any loans.

The problem comes down to the state of the mortgage industry, today.  This problem is symptomatic of what’s happening industry-wide as a result of the “mortgage meltdown” of 2007.

In my opinion, Wall Street is not giving the banks any direction.  Will the Street buy the packaged loans, as they have always done, or not?  Without the ability to move loans in this way, the mortgage-lending industry is hamstrung.

While Wall Street gave our industry TOO MUCH direction in the past few years, i.e., “Give us EVERYTHING!” now the Street doesn’t seem to be answering the phone when the mortgage industry rings up.  And if they do answer the phone, it’s a bad connection. 

Frankly, it’s beyond all reason.  There’s no sense to it in that there are basic lending guidelines in place, the foundation, if you will, of the mortgage lending industry.  You would think that, in the event of such cataclysmic results from garbage mortgage loans, we would at least be able to revert to the basics and continue to approve mortgage loans.

 The fact is people still need to borrow mortgage money, regardless of market conditions or interest rates.  And those people are being told, “NO” even when they meet the basic qualifying criteria as written in the guidelines.

For instance, there is a FNMA program designed to make it easy for people of Low-to-Moderate Income purchase homes with little or no money down.  It’s called by different names at different Lenders, the most common being “My Community.”

The program guidelines allow for a borrower to have NO credit, and to provide “alternative” credit such as utility bills, phone bills, etc. to provide a credit history.  (This is a long-standing tradition with FHA loans) 

Well, while the guidelines allow for it, the FNMA loan approval software doesn’t (commonly called “DU” or Desktop Underwriter).  Therefore, to approve a loan like that, you must have a human being underwrite the loan; someone who can read the file and signoff for the approval.  The human underwriter would have the guidelines at hand, could check the loan application against those and make a decision on the loan, whether that be approval or denial.

Except, there are NO humans underwriting loans at the banks right now.  The banks say, “If the FNMA software doesn’t approve it, don’t talk to us.”

 
Whoa.
  It’s nuts out here.

The end of referrals and trust

I find myself working so hard these days to gain people’s trust so that I can do their mortgage. I find the obvious sense of professionalism I bring to any encounter is lost on most people; they’re looking at me doubly-distrustfully.

I may be thick in the head but I didn’t realize until reading the following quote from an article in today’s NYTimes.com how much my own personal reputation has been affected by the mortgage meltdown. Not only that, but I didn’t realize why I was having so much difficulty gaining a new client’s trust.

I have never minded working hard to gain the trust of a new client or referral source. I have always felt that I walk in the door at a disadvantage because there are so many people of less-than-stellar-character working in my industry. So my presentation—including this website—is designed in such a way as to overcome that initial doubt in the mind of any client. I think once I open my mouth and begin talking, the client is more than a bit relieved; they know they are in the presence of a trustworthy professional.

But that whole process has become more difficult of late. And I guess I wasn’t making the connection, either how much more difficult it is or the reason why.

I remember my wife, The Realtor, once said about a year ago, “Everyone is a real estate agent these days!” She was right; even the young woman who cuts my hair told me she was thinking of getting her real estate license. Nothing wrong with that, except for the fact the young hairdresser at the next chair said she already had her real estate license!

And, back then, everyone was in the mortgage business, too. I remember sitting with a client at his house at 9 o’clock at night to write the loan application. He was referred to me by his long-standing tax accountant. He was a business owner and a smart homeowner who had owned his home for quite a while and only refinanced once before. I was sure he would be impressed by my professional demeanor and my solid financial advice. Of course, I was recommending what I always recommend: the thirty year fixed rate mortgage.

The interview was going well until he said, “My business partner’s son is in the mortgage business and he recommended I refinance into the Option ARM loan.” Hooboy. There goes trust and reputation and experience right out the window. I wrote and closed the loan but it was a struggle all down the line. All the time that “son in the mortgage business” lurked in the background attempting to get “my” loan.

Today’s NYTimes.com article presents yet another face of the foreclosure mess. The article’s perspective is how other areas of local economies are affected by the mortgage meltdown.

The sentence from the article that struck me was the one regarding referrals. I read over it and then it hit me and I had to go back and read it again, and again for it to sink in. Then it hit me and I knew why I was having such a hard time of late.

Here’s the quote:

“This is not an easy time of year, as people trudge into Ms. Ortiz’s office carrying sheaves of financial documents. Sometimes the tears come before the words. Often, the story is the same: A friend from church or work suggested they refinance their home, or insisted they could help them buy their first home. Within a few years, they are facing Ms. Ortiz, frantic and frightened.”

Ms. Ortiz is a housing counselor for a non-profit group trying to help people stave off foreclosure. The people facing her “frantic and frightened” are homeowners soon to be in or already in foreclosure.
The part that struck me and made me realize how the era of solid referrals and the trust clients put in me are over is that bit about “friends” suggesting they could help refinance the home or buy their first home.

Was a time those “friends” were recommending the clients to professionals like me. I got those referrals from having done the right thing, having done a good job, and having helped someone realize their dreams of homeownership or from refinancing them out of financial difficulty. The referrals came to me because of the quality of my professionalism.

In the past few years these “friends” stopped referring me. Instead, they, as my wife pointed out, were “all in the business.” And what the hell did they know about the business? Nothing beyond the ability to sweet talk someone into signing and buying something they couldn’t afford.

There was nothing professional about the friends, apart from possibly a business card from some now defunct mortgage company. There was certainly no reputation; these were, after all, friends.

And where the hell are those friends today? You can be sure they’re not practicing the profession of originating mortgage loans. Nor are they selling real estate. The quick buck is no longer there to be made so those friends have returned, no doubt, to peddling cosmetics or household cleaning supplies or life insurance through those ridiculous multi-level marketing schemes. You know, living room parties on a Tuesday evening where you’re walking out with an armful of resealable kitchen containers that you neither need nor can afford.

Those “friends” took that concept to a whole new level and now it’s costing people their homes.

Meanwhile I’m left out here standing with the smoke clearing and still trying to do what’s right. It’s hard to to do and I know I’m up the challenge, but, boy, I sure miss the days when getting a referral wasn’t so filled with mistrust and such hard work.

Here’s the article:Holidays Find Loan Crisis Spreading to Businesses and Neighbors